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Frequently Asked Questions

Everything you need to know about health products is right here! Our FAQ section is especially designed to answer your everyday queries to the closest point possible. Here, all possible questions and answers will be presented to you on a single platter so you don’t need to scavenge the internet. By doing so, your precious time will be saved and you will be updated with the most accurate information related to our products and services. We are here to help you because WeCare. So, if you do not find your answers here, do let us know via WhatsApp or you can…

Account Related

'My Account' is your a/c where you can view your Personal Information, Order History and Shopping List.

Health Counseling

We provide free counselling to all those who have purchased neuherbs product for better result. If you’ve any health related doubt we provide #wecare service where we help you understand how and what works for you by teaching you about it.Our well crafted diet plans help you achieve your diet goals and be the better version of yourself.

We are with you because #WeCare.

Product Authenticity

Check your product Authenticity using LV code from the product sticker. enter the code with phone number for verification sms.

 

Click here: Check Authenticity

Order Status Related

What does my order status displayed in my account order detail history indicate? 

Pending | The detail of your order are being communicated to our warehouse. 

Processing | Our warehouse has received the details of your order and is processing the information. 

Complete | Our warehouse has processed your order and is now in the process of picking the item(s) associated with your order.  Due to our warehouse operating procedures, order cancellations are no longer accepted at this time. 

 

Delivery Related

You can check the serviceability of your area while selecting your pin code at the time of ordering a product.

Cancellations & Refund

On Hold | There has been an error with your order submission. If you see this error in your order detail history, your order has been stopped, in order to move your order status forward, please submit a support desk ticket and inquire about the order error. 

Canceled | Your order has been canceled. Once you complete submitting and paying for your order, you have the opportunity to cancel your order online. If the status of your order is

In Process, you are no longer able to cancel your order online. If you need to contact Woodward regarding your order, please submit asupport desk ticket.

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