We reserve the right to cancel or refuse any order for any reason. Some situations that lead to cancellation of any order include limitation of the quantities available for purchase, error or inaccuracies in product or pricing information and so on. We will notify in case of any such cancellations and the amount charged by your credit or debit card will be reversed back to your Card Account

By the Customer

You can cancel your order or some items in your order before the item is shipped and the bill is generated. You also have the opportunity to exchange the product or get a refund by returning the item back to us. However returns are accepted only if the product is in unused and saleable condition with its original packaging and other original tags


In case of prepaid orders, money will be returned to the bank account/ credit/debit card or where the payment was made from within 5-7 business working days. For Cash on Delivery orders customers will be required to provide bank details where they would like to receive the refund or Neuherbs wallet whichever is the customer’s preference.

Return Policy


Please, ensure that the product is unused and the tags, boxes and other packaging is intact.

  1. Raise a return/ replacement request within 7 days from the date of delivery, if you’ve received wrong or expired product(s).

    You may call us on +91 9899080448 or Email us at

    In case of damaged/ missing product(s), raise a return/ replacement request within 48hrs from the date of delivery
  2. Give us 48 working hours to review your request.
  3. After reviewing your return request, as per the issue, we will send our courier partner to pick up the products delivered to you.
  4. In case for reverse pick up if the service is not available at your location, you will need to self-ship the product via any reliable courier partner.
  5. After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon the stock availability 

Under what conditions can I return/ replace my product?

  1. Wrong product delivered
  2. Expired product delivered
  3. Damaged product delivered – Physical damage/ tampered product or packaging
  4. Incomplete order – missing products
  5. Opened/ used/ altered products.
  6. Original packaging (mono cartons, labels, price tag, etc.) missing.