How can I track my order?

After placing the order, you will get an Order ID with which you can track the status of the order on our website. Once the order is shipped, we will provide you with a tracking link so that you can track the movement of your order.

How can I return a product?

Please note that the return and refund policies are different for each product.

Under what conditions can I return/ replace my product?

1. Wrong product delivered
2. Expired product delivered
3. Damaged product delivered – Physical damage/ tampered product or packaging
4. Incomplete order – missing products

Under what conditions return/ replacement requests will not be accepted?

1. Opened/ used/ altered products.
2. Original packaging (mono cartons, labels, etc.) missing.